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Charity Shops could be hit by a "double whammy"

We at CARE back the contents and sentiments of this article and look forward to seeing our generous donors and customers in late June, early July when we will be able to re-open our charity shop in a way that is COVID-19 secure, in line with the governments advice; As a charity our main priority will be the safety of our staff, volunteers, donors and customers.


The chief executive of the Charity Retail Association says shops that have been shuttered for weeks might face a 'deluge' of donations when they reopen for business


Charity shops could be hit by the โ€œdouble whammyโ€ of a high number of donations and reduced workforce as they begin to reopen, the chief executive of the Charity Retail Association has warned.


But Robin Osterley told Third Sector there was a โ€œreal hungerโ€ among staff and volunteers to open their doors after the government announced non-essential shops could reopen from 15 June.


He said most of the CRAโ€™s members would adopt a phased approach to reopening and would be opening a few shops at a time, ensuring they could implement safety measures such as social distancing and a 72-hour quarantine period for donated items.


Most shops could be open by the end of July, he said, but he emphasised that was โ€œ๐‘—๐‘ข๐‘ ๐‘ก ๐‘Ž ๐‘”๐‘ข๐‘’๐‘ ๐‘ โ€.


But Osterley added: "๐™’๐™๐™š๐™ฃ ๐™ฉ๐™๐™š ๐™จ๐™๐™ค๐™ฅ๐™จ ๐™™๐™ค ๐™ง๐™š๐™ค๐™ฅ๐™š๐™ฃ, ๐™ฉ๐™๐™š๐™ฎโ€™๐™ง๐™š ๐™œ๐™ค๐™ž๐™ฃ๐™œ ๐™ฉ๐™ค ๐™—๐™š ๐™›๐™–๐™˜๐™š๐™™ ๐™ฌ๐™ž๐™ฉ๐™ ๐™– ๐™™๐™ค๐™ช๐™—๐™ก๐™š ๐™ฌ๐™๐™–๐™ข๐™ข๐™ฎ ๐™ค๐™› ๐™– ๐™ซ๐™š๐™ง๐™ฎ ๐™ก๐™–๐™ง๐™œ๐™š ๐™ฃ๐™ช๐™ข๐™—๐™š๐™ง ๐™ค๐™› ๐™™๐™ค๐™ฃ๐™–๐™ฉ๐™ž๐™ค๐™ฃ๐™จ ๐™›๐™ค๐™ง ๐™ฌ๐™๐™ž๐™˜๐™ ๐™ฉ๐™๐™š๐™ฎ ๐™ฌ๐™ž๐™ก๐™ก ๐™—๐™š ๐™ž๐™ฃ๐™˜๐™ง๐™š๐™™๐™ž๐™—๐™ก๐™ฎ ๐™œ๐™ง๐™–๐™ฉ๐™š๐™›๐™ช๐™ก, ๐™—๐™ช๐™ฉ ๐™– ๐™จ๐™ค๐™ข๐™š๐™ฌ๐™๐™–๐™ฉ ๐™ง๐™š๐™™๐™ช๐™˜๐™š๐™™ ๐™ฌ๐™ค๐™ง๐™ ๐™›๐™ค๐™ง๐™˜๐™š ๐™ฌ๐™ž๐™ฉ๐™ ๐™ฌ๐™๐™ž๐™˜๐™ ๐™ฉ๐™ค ๐™ฅ๐™ง๐™ค๐™˜๐™š๐™จ๐™จ ๐™ฉ๐™๐™š๐™ข.โ€


The vast majority of charity shop staff have been furloughed under the governmentโ€™s job-retention scheme. Osterley said both they and volunteers had reported as being keen to return.


But he said there was likely to be a large number of volunteers who were still considered vulnerable to coronavirus and needed to be shielded.


Many might also have issues accessing the shops without public transport and with social distancing in place, he said, and it might not be feasible to have the usual number of staff and volunteers in shops at the same time.


Shops would potentially also face โ€œ๐—ฎ ๐—ฑ๐—ฒ๐—น๐˜‚๐—ด๐—ฒโ€ of stock donations, including the usual number of donations charities would have expected to receive during the three months shops have been closed, as well as extra donations generated by people who had spent the time at home clearing out unwanted items, Osterley warned.


He added it would be crucial that any new items coming into stores were isolated for 72 hours before being handled by staff or put on sale.


He urged the public to consider the value of their potential donations.


โ€œ๐‘พ๐’† ๐’๐’ƒ๐’—๐’Š๐’๐’–๐’”๐’๐’š ๐’…๐’๐’โ€™๐’• ๐’˜๐’‚๐’๐’• ๐’•๐’ ๐’”๐’๐’–๐’๐’… ๐’–๐’๐’ˆ๐’“๐’‚๐’•๐’†๐’‡๐’–๐’, ๐’ƒ๐’–๐’• ๐’“๐’‚๐’•๐’‰๐’†๐’“ ๐’•๐’‰๐’‚๐’ ๐’‹๐’–๐’”๐’• ๐’ƒ๐’“๐’Š๐’๐’ˆ๐’Š๐’๐’ˆ ๐’Š๐’ ๐’‚๐’๐’š ๐’๐’๐’… ๐’•๐’‰๐’Š๐’๐’ˆ, ๐’…๐’ ๐’•๐’‰๐’Š๐’๐’Œ ๐’‚๐’ƒ๐’๐’–๐’• ๐’•๐’‰๐’† ๐’•๐’‰๐’Š๐’๐’ˆ๐’” ๐’„๐’‰๐’‚๐’“๐’Š๐’•๐’š ๐’”๐’‰๐’๐’‘๐’” ๐’˜๐’Š๐’๐’ ๐’‡๐’Š๐’๐’… ๐’Ž๐’๐’”๐’• ๐’–๐’”๐’†๐’‡๐’–๐’ ๐’•๐’ ๐’”๐’†๐’๐’," he said.


Osterley added that people should contact a shop before bringing donations in, because many shops would be implementing strict protocols for processing donations, such as allocating certain hours or days of the week to receiving and sorting goods, and certain hours or days to selling them.


Many charities struggled with people leaving unwanted items outside closed charity shop doors during the lockdown, which were quickly ruined or became a safety hazard, said Osterley, reiterating calls for people not to drop off goods if shops were closed.


But he said: โ€œ๐˜ž๐˜ฆ ๐˜ข๐˜ณ๐˜ฆ ๐˜ณ๐˜ฆ๐˜ข๐˜ญ๐˜ญ๐˜บ ๐˜ฆ๐˜น๐˜ค๐˜ช๐˜ต๐˜ฆ๐˜ฅ ๐˜ข๐˜ฃ๐˜ฐ๐˜ถ๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฐ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ถ๐˜ฏ๐˜ช๐˜ต๐˜บ ๐˜ต๐˜ฐ ๐˜ณ๐˜ฆ๐˜ฐ๐˜ฑ๐˜ฆ๐˜ฏ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ต๐˜ฐ ๐˜ด๐˜ต๐˜ข๐˜ณ๐˜ต ๐˜ฑ๐˜ณ๐˜ฐ๐˜ท๐˜ช๐˜ฅ๐˜ช๐˜ฏ๐˜จ ๐˜ฎ๐˜ถ๐˜ค๐˜ฉ-๐˜ฏ๐˜ฆ๐˜ฆ๐˜ฅ๐˜ฆ๐˜ฅ ๐˜ช๐˜ฏ๐˜ค๐˜ฐ๐˜ฎ๐˜ฆ ๐˜ง๐˜ฐ๐˜ณ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ด๐˜ฉ๐˜ฐ๐˜ฑ๐˜ดโ€™ ๐˜ฑ๐˜ข๐˜ณ๐˜ฆ๐˜ฏ๐˜ต ๐˜ค๐˜ฉ๐˜ข๐˜ณ๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด."


โ€œ๐˜Š๐˜ฉ๐˜ข๐˜ณ๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ธ๐˜ฉ๐˜ฐ๐˜ด๐˜ฆ ๐˜ช๐˜ฏ๐˜ค๐˜ฐ๐˜ฎ๐˜ฆ ๐˜ฉ๐˜ข๐˜ด ๐˜ฅ๐˜ณ๐˜ฐ๐˜ฑ๐˜ฑ๐˜ฆ๐˜ฅ ๐˜ฐ๐˜ง๐˜ง ๐˜ข ๐˜ค๐˜ญ๐˜ช๐˜ง๐˜ง ๐˜ฅ๐˜ถ๐˜ณ๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ค๐˜ณ๐˜ช๐˜ด๐˜ช๐˜ด ๐˜ธ๐˜ช๐˜ญ๐˜ญ ๐˜ฃ๐˜ฆ ๐˜ข๐˜ฃ๐˜ญ๐˜ฆ ๐˜ต๐˜ฐ ๐˜จ๐˜ฆ๐˜ฏ๐˜ฆ๐˜ณ๐˜ข๐˜ต๐˜ฆ ๐˜ค๐˜ข๐˜ด๐˜ฉ. ๐˜ ๐˜ฐ๐˜ถ ๐˜ค๐˜ข๐˜ฏโ€™๐˜ต ๐˜ท๐˜ฆ๐˜ณ๐˜บ ๐˜ฆ๐˜ข๐˜ด๐˜ช๐˜ญ๐˜บ ๐˜ณ๐˜ฆ๐˜ด๐˜ต๐˜ข๐˜ณ๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜“๐˜ฐ๐˜ฏ๐˜ฅ๐˜ฐ๐˜ฏ ๐˜”๐˜ข๐˜ณ๐˜ข๐˜ต๐˜ฉ๐˜ฐ๐˜ฏ ๐˜ฐ๐˜ณ ๐˜ธ๐˜ฉ๐˜ข๐˜ต๐˜ฆ๐˜ท๐˜ฆ๐˜ณ ๐˜ช๐˜ต ๐˜ช๐˜ด ๐˜บ๐˜ฐ๐˜ถ ๐˜ฅ๐˜ฐ ๐˜ต๐˜ฐ ๐˜ณ๐˜ข๐˜ช๐˜ด๐˜ฆ ๐˜ง๐˜ถ๐˜ฏ๐˜ฅ๐˜ด, ๐˜ฃ๐˜ถ๐˜ต ๐˜บ๐˜ฐ๐˜ถ ๐˜ค๐˜ข๐˜ฏ ๐˜จ๐˜ฆ๐˜ต ๐˜ค๐˜ข๐˜ด๐˜ฉ ๐˜ช๐˜ฏ ๐˜ท๐˜ช๐˜ณ๐˜ต๐˜ถ๐˜ข๐˜ญ๐˜ญ๐˜บ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ด๐˜ข๐˜ฎ๐˜ฆ ๐˜ฅ๐˜ข๐˜บ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ด๐˜ฉ๐˜ฐ๐˜ฑ ๐˜ฐ๐˜ฑ๐˜ฆ๐˜ฏ๐˜ด.โ€


He said it was โ€œ๐˜ฅ๐˜ฆ๐˜ด๐˜ฑ๐˜ฆ๐˜ณ๐˜ข๐˜ต๐˜ฆ๐˜ญ๐˜บ ๐˜ช๐˜ฎ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ข๐˜ฏ๐˜ตโ€ for shops to reopen, but to do so in an orderly fashion that kept people safe.


โ€œ๐‘ฐโ€™๐’Ž ๐’“๐’†๐’‚๐’๐’๐’š ๐’‘๐’“๐’๐’–๐’… ๐’๐’‡ ๐’•๐’‰๐’† ๐’„๐’‰๐’‚๐’“๐’Š๐’•๐’š ๐’“๐’†๐’•๐’‚๐’Š๐’ ๐’”๐’†๐’„๐’•๐’๐’“ ๐’‡๐’๐’“ ๐’•๐’‰๐’† ๐’˜๐’‚๐’š ๐’Š๐’• ๐’‰๐’‚๐’” ๐’‰๐’‚๐’๐’…๐’๐’†๐’… ๐’Š๐’•,โ€ ๐’‰๐’† ๐’”๐’‚๐’Š๐’…. โ€œ๐‘ฐ๐’•'๐’” ๐’ˆ๐’๐’Š๐’๐’ˆ ๐’•๐’ ๐’ƒ๐’† ๐’‚ ๐’„๐’‰๐’‚๐’๐’๐’†๐’๐’ˆ๐’†, ๐’ƒ๐’–๐’• ๐’๐’๐’• ๐’๐’๐’† ๐’•๐’‰๐’†๐’š ๐’˜๐’๐’โ€™๐’• ๐’ƒ๐’† ๐’‚๐’ƒ๐’๐’† ๐’•๐’ ๐’”๐’–๐’“๐’Ž๐’๐’–๐’๐’•, ๐’ƒ๐’†๐’„๐’‚๐’–๐’”๐’† ๐’•๐’‰๐’†๐’š ๐’‚๐’“๐’† ๐’‚ ๐’—๐’†๐’“๐’š ๐’„๐’“๐’†๐’‚๐’•๐’Š๐’—๐’† ๐’๐’๐’•.โ€

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