Touching Lives With Hope, 
Transforming Lives With Action.

We are looking for a Crisis Drop-in Support Worker to join our team at CARE, where you'll be the first point of contact for individuals in need of support. In this role, you’ll provide practical advice, conduct assessments, and help clients access services such as housing, food, and welfare assistance. You’ll be working directly with individuals experiencing hardship, offering empathy and guidance while connecting them to the resources they need. If you have a passion for helping people in crisis and can manage sensitive situations with compassion and professionalism, this role is for you.

​

Duties and Responsibilities:

Frontline Support and Client Engagement:

• Serve as the first point of contact for individuals accessing CARE services, providing a welcoming, empathetic, and professional approach. Manage enquiries from current and potential clients, landlords, stakeholders, and members of the public.

Assessments and Crisis Intervention:

• Conduct initial assessments of individuals' needs, including housing, food, fuel, and welfare support. Offer practical advice, signposting clients to internal and external services, including benefits advice, and assisting with applications or referrals to other agencies.

Client Advocacy and Assistance:

• Offer guidance and support to clients in crisis situations, recognising and responding to complex and emotional needs with empathy. Exercise professional curiosity to gather relevant information and determine the appropriate interventions. Set boundaries and handle challenging situations with assertiveness when necessary.

Record Keeping and Documentation:

• Maintain accurate and up-to-date records of all client interactions, including contact details, assessments, and referrals. Complete and file all necessary client and agency contact forms to ensure effective information sharing within the team.

Follow-up Support:

• Conduct follow-up calls to check on the status of referrals and services provided. Monitor clients' ongoing needs and adjust support plans as necessary.

• Collaboration and Communication:
  Liaise with the Housing and Community Support teams to ensure seamless delivery of services. Share important information with team members and external partners as required.

​​

Housing Support:

 

• Assist the Tenancy Support Officer with administrative tasks related to housing, such as coordinating landlord communications, scheduling repairs, and booking appointments. Help process rent payments and manage tenancy-related issues.

• Information Management and Resource Maintenance:
  Keep reception and public areas organised and well-presented, ensuring up-to-date information is displayed for clients, including leaflets and notices relevant to housing, welfare, and crisis support services.

​​

Supervision and Support of Volunteers:

​

• Provide support and supervision to volunteers working within the reception and Crisis Drop-in area, helping them deliver effective services to clients.

• Administrative Duties:
  Offer general administrative support to the Housing, Community Support, and Admin & Operations teams. Tasks include preparing documents, filing, photocopying, and managing client databases.

 

Safeguarding and Health & Safety:

 

• Adhere to CARE’s safeguarding policies and procedures, ensuring that vulnerable individuals are protected and supported. Follow lone working protocols and report any concerns to the Housing Manager.

​​

Team Involvement and Training:

 

• Participate in regular team meetings, supervision sessions, and training as required to enhance knowledge and skills related to crisis support and service delivery.

​​

General Duties:

Report regularly to the Housing Manager and undertake any other duties that may be considered necessary for the role.

​

Requirements:

​

• Experience working with vulnerable individuals or those in crisis.

• Strong communication, empathy, and problem-solving skills.

• Ability to maintain accurate records and work effectively with IT systems.

• Resilience and patience in emotionally challenging situations.

• Knowledge of local support services and safeguarding practices (training provided).

• Relevant qualifications in social care or support work (desirable).

• Commitment to CARE’s mission and flexibility in working hours.

• Willingness to undergo a DBS check.

​

Join Us:

This position offers you the opportunity to be directly involved in making a positive impact on the community. If you are passionate about helping others and have the skills we need, please send your application to: sarah.t@carenelincs.co.uk

​

We look forward to the possibility of you joining our team and helping to drive forward our charitable mission. Your work will directly contribute to improving the lives of many people in our community. We eagerly await your application!